Cancellation Policy

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2 2. Multi-Day Trips with Hotel and Ticket Reservations

3 3. Trips Including Flight or Train Tickets

Welcome to GoLavita Tours! We strive to offer memorable travel experiences, and we understand that plans can change. Please review our cancellation policy carefully:

1. Day Trips and Short Excursions

Cancellation 24 hours before the trip: A 25% cancellation fee will be applied.
Cancellation within 24 hours of the trip: A 50% cancellation fee will be applied.

2. Multi-Day Trips with Hotel and Ticket Reservations

Cancellation 14 days before the trip: A 25% cancellation fee will be applied.
Cancellation 7 days before the trip: A 50% cancellation fee will be applied.

3. Trips Including Flight or Train Tickets

Cancellation 24 hours before the trip: A 25% cancellation fee will be applied.
Cancellation within 24 hours of the trip: A 50% cancellation fee will be applied.

Please note that any additional service charges related to reservations or bookings may also be applied to cancellations. For further details or assistance, feel free to reach out to our support team at GoLavita Tours.

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Customer Reviews

Iqra A
(5/5)

Dec 2023
Really great day out, Akram , knowledgeable and fun,Akram was good company. A really excellent itinerary and experience, with all the hassle taken out and a lot of positives added in. Highly recommended to everyone!
Simão Silva
(5/5)

Dec 2023
We arranged the tour a few weeks in advance before arriving in Egypt. Akram presented us with a complete private tour program, starting in Hurghada, visiting Cairo, the Black and White deserts, Alexandria and finally returning to Hurghada. Everything run smoothly, from the different drivers, who picked us up and dropped us off, always punctual and safe (especially Hamada, 'Medo'!) to the guides, in particular Reeham in Cairo who was just outstanding and Ahmed in the desert tour who welcomed us in his home together with his family before taking us and preparing our dinner in the desert! The overnight stays were all planned in great detail. It was definitely an incredible experience during these 4 days! A huge thank you to Akram!
Meena J
(5/5)

Jun 2024
Great service. We had a wonderful time. Our guide Abdel Salam was very kind, spoke excellent English and shared his extensive knowledge with us. We had a private AC car. Visited most of the main sites in Cairo over two days. Would highly recommend.
Luke T
(5/5)

Jul 2024
The luxor 2 day trip was amazing. We have young children who struggled at times, but the guide and driver were fantastic. Everyone enjoyed the historical sites, and the hot air balloon ride was incredible. I would definitely recommend this trip and this company.
Sobia1985
(5/5)

May 2023
Where do I start!!! A massive thankyou to Mr Akram and his team for creating amazing excursions giving you memorable experiences. Right from the beginning, communication with Mr Akram was so professional, he attends to all your needs by listening to what it is you want to get out of your excursions and creates these amazing moments of a life time, all with the great connections he has. Nothing is too much of a hassle for Mr Akram, he answered all my questions thoroughly before I arrived. Mr Akram showed me and my friend Hurghada City and bought us drinks, which was a lovely gesture for getting to know each other. We went on two excursions whilst we were in Hurghada, one to Cairo and the other Luxor. Our hired car was very modern, clean and had AC, which gave us a great first impression. A big shout out to our driver Hamada- what an amazing job he does, not enough credit is given. He drove so professionally and made us feel safe the entire time we were in his company. A big shout out to Mushy our tour guide, what vast information she holds, absolutely amazing with great historical knowledge. She really gives you detailed information and takes her time explaining the finer details to you. Overall our whole experience was amazing, many laughs along the way, many memories to treasure. Nothing is too much hassle for these lovely people, Mr Akram always made sure we were ok and enjoyed our experiences by checking in on us. Drinks were always topped up ensuring we were hydrated all the time whilst on our tours. If your thinking of booking with Palma tours, don't think just book, you will not regret it, right from the first communication you make with Mr Akram, things run so smoothly that's its literally stress free for when you arrive. I can't thank Mr Akram, Hamada and Mushy enough, these three deserve well over 5 stars, and I'm already looking at my next trip for next year and I'm 1000% booking with yourselves again and Mushy and Hamada you'll be the people I'll be looking to hire again. Much love from Jill and Sobia (UK)
Andrea Ravaioli
(5/5)

Apr 2023
We had booked airport transfers from Hurgada airport to our resort in May 2022 and our experience was excellent. What sets this company apart was the responsive service we got through WhatsApp messaging. You may not be aware of this but meeting a taxi driver at airport is not so easy or obvious as the security personnel does not allow drivers in or even standing by the entrance. It all was resolved easily by WhatsApp communication. I cannot overstate how important is having a rapid response when something does not go as you would expect. Thank you Ashraf. I am aware this company does much more than airport transfers: while I did not use any during my stay, I wouldnot hesitate to recommend this organisation to plan for your excursion needsin Hurghada.Update April 2023: Used them again for this trip booking through Hoppa, same excellent service.

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